Last updated: 11 feb 2026
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it
It must be in its original packaging
Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
To request a return, please contact us at:
Do not send items back without contacting us first.
If your return request is approved, we will provide you with return instructions.
Returns sent without prior approval will not be accepted.
Please note:
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Please inspect your order upon arrival.
If your item is:
Damaged
Defective
Incorrect
Contact us immediately at contactnufell@gmail.com with:
Your order number
A clear photo or video of the issue
We will review the case and provide an appropriate solution (replacement or refund).
We do not accept returns for:
Used items
Items damaged by misuse
Sale items
Gift cards
Certain personal use products may not be eligible for return due to hygiene reasons.
We do not offer direct exchanges.
If you would like a different item, please:
Request a return (if eligible)
Place a new order separately
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The item must still be:
Unused
In original packaging
In resellable condition
Proof of purchase is required.
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
Refunds will be issued to your original payment method
Processing may take up to 10 business days
Your bank may take additional time to process the transaction
If more than 15 business days have passed since approval, contact us at:
We are not responsible for:
Lost or stolen return shipments
Delays caused by shipping carriers
Incorrect addresses provided by customers
If you have any questions, please contact us at: