Shipping policy

SHIPPING POLICY

Last updated: 11 February 2026

Thank you for shopping with Nufell.

Below you will find important information regarding order processing, shipping times, and delivery expectations.


Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Processing time includes:

  • Order verification

  • Quality checks

  • Packaging

  • Transfer to the shipping carrier

Please note:
Processing time is separate from shipping time.

During periods of high demand, processing may take slightly longer.


Shipping & Delivery Time

Once your order has been processed and shipped, estimated delivery time is:

5–7 business days, provided there are no delays during transit.

Delivery times are estimates only and are not guaranteed.


Possible Delays

While we aim to deliver within the stated timeframe, delays may occur due to:

  • Customs inspections

  • Carrier delays

  • Weather conditions

  • High shipping volume periods

  • Incorrect address information

  • Events beyond our control

We are not responsible for delays caused by shipping carriers or customs authorities.


Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information (if available).

Please allow up to 48 hours for tracking information to update in the carrier’s system.


Incorrect Address Disclaimer

It is the customer’s responsibility to ensure the shipping address provided is correct.

If an incorrect address is provided:

  • We are not responsible for lost shipments.

  • Additional shipping fees may apply for reshipment.


Lost or Stolen Packages

Once a package has been handed over to the shipping carrier:

  • Risk of loss transfers to the customer.

  • We are not responsible for lost, delayed, or stolen packages.

If your package is marked as delivered but not received, please contact the shipping carrier directly.


Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

These charges are the responsibility of the customer.


Contact Us

If you have any questions regarding shipping, please contact:

MP Ecommerce
Operating as Nufell
Email: contactnufell@gmail.com